Europ Assistance recognized as the most trusted financial services brand in France

The new edition of the French Confidence in Brands survey, conducted by OpinionWay for Eclosion, ranks Europ Assistance as the most trusted brand in France in the Banking / Insurance sector.


Europ Assistance re-elected brand that inspires the most confidence in French in the Banking / Insurance sector

For the second year in a row, Europ Assistance has reached the top of the podium of the brands that inspire the most confidence in the Banking / Insurance sector, with a score of 71%. Europ Assistance stands out in this category, against the average confidence rate of 58% among the 20 brands in the sector.

This survey, conducted among a sample of more than 4000 people aged 18 and over, asked the French about the trust they place in the big national companies according to their sector of activity among which the automobile, the big distribution, luxury / cosmetics, optics, consumer goods, public service, banking / insurance, media / telecommunications, energy / environment, hospitality / travel, real estate, and industry .

"Trust is at the heart of the human relationship, which is why Europ Assistance is proud of this beautiful brand of recognition of the French. We have been awarded again thanks to our 55 years of assistance and support to our 300 million customers worldwide, but also congratulate the commitment of all our employees without whom the very concept of assistance could not exist " says Nicolas Sinz, CEO Europ Assistance France

Aware of the importance of this relationship, we work every day to be a trustworthy partner for its 300 million customers, helping them in the most stressful and difficult situations, as well as providing support in their daily lives and responding to new needs.

In an effort to align technological advances with evolving customer expectation, we have developed a new generation of personalized and innovative services that meet the new needs and uses of customers. In putting technology at the heart of our services, we provide flexibility for its clients by allowing them to request assistance through a variety of channels. For instance, with digital roadside assistance, customers can request assistance either on a mobile website, through a virtual agent, a chatbot or over the phone.